Dear Customer
We have been advised by the manufacturer that, due to a third party manufacturing issue, the following product which you recently ordered from Amazon.co.uk will unfortunately no longer be released:
ASIN: B0042VK2J2
ITEM: Back to the Future Trilogy Limited DeLorean Edition [Blu-ray]
This is because the DeLorean car, that was to be included in this set, has not been produced to the manufacturer’s high standards and will therefore not be offered to customers at this time.
Your order has therefore been cancelled and you will not be charged for this order.
To thank you for your understanding, we are offering a
£2.75 gift certificate, which you can redeem when purchasing the following alternative item from Amazon.co.uk, which has the same contents as the item you ordered, without the DeLorean car. Your unique gift certificate code is: 1111-111111-111111, which you can enter at checkout upon placing your order and is valid until 31/12/2010:
ASIN: B003U5UQCE
ITEM: Back to the Future Trilogy Limited Edition Collector’s Tin [Blu-ray] http://www.amazon.co.uk/Future-Trilogy-Limited-Collectors-Blu-ray/dp/B003U5...
Further, you can contact the manufacturer directly using the details below and they will supply you with an alternative model DeLorean car from an official partner free of charge. This alternative model is estimated to be available from 26/10/2010. The manufacturer’s details are:
Universal Pictures
Freepost
RSCZ-UZBK-HYCL
Cinram Logistics UK Ltd
Rabans Lane
Aylesbury
HP19 8TS
UPenquiries@cinram.com
Telephone: 01296 395151 - select option 1 for Universal Pictures
Please quote your Amazon order number in any correspondence or call.
We apologise for any inconvenience this has caused you.
Thank you for shopping at Amazon.co.uk
Kind regards
Customer Service Department
Amazon.co.uk