Всем привет!
Может кто-то сталкивался и знает как решить сложившуюся проблему
С середины марта французский амазон перестал принимать карту
Он её просто не видит при оформлении инвойса (приложу скрин)
До этого 3 года заказывал норм, без проблем, карту не менял
Остальные европейские амазоны + американский + фнак тоже видят карту и принимают платежи
Писал дважды в поддержку со скринами пояснениями и т.д и дважды получал один и тот же ответ по шаблону - обратитесь в свой банк (хотя я ещё в марте когда первый раз не прошёл платёж звонил в банк на что мне сказали, что они даже не видят запроса на сумму), проверьте 3DS, код из смс и всё в таком духе
В письме поддержка амазона рекомендовала удалить карту и привязать заново, но когда начались проблемы я пробовал привязать новую карту на что получал error мол "введите корректные данные карты"
(как спрятать под спойлер я так и не понял)
Hello, Greetings of the Day! Following your email, I understand that your orders payment couldn't be proceed. First of all, please accept my sincere apologies for any inconvenience this issue has caused to you. Being a customer myself, I completely understand the whole situation so I will do my best to assist you in this matter in the best way possible and to explain everything thoroughly. The payment experience changed across online retailers. I understand that this can be annoying as it can cause some issues in the purchase process. However, I can assure you that this additional authentication process is to protect our customers and ensure that your online purchases are safe. When you complete checkout, or select the Buy now with 1-Click box from a product detail page, you may be redirected to your bank's website to verify your payment. This is an additional step that is being introduced as a result of an EU regulation to enhance your security when shopping online. To maintain high security standards, your bank may give you instructions to verify your purchase. This new experience is only applied to some purchases, payments, and subscriptions. To verify your card payment: 1.Follow the instructions on your bank's website. 2.One way a bank may ask you to verify is to use a unique security code. 3.Check your phone or email inbox to retrieve your code and enter the code as prompted. 4.Alternatively, your bank may ask you to verify the purchase using fingerprint or facial recognition technology, if you have this in place. Once complete, you're directed back to Amazon and will get a confirmation that your order processed successfully. Verification may be required when you use a credit or debit card to complete an order, or sign up for a new subscription, and may be required if you change your payment method. On the top of the page you will be able to find a short video explaining the authentication process and you will be provided with some additional information. This authentication usually process can be rejected by your bank for numerous reasons. However, as mentioned we take up to consideration that the issue might be coming from our side so we have prepared some troubleshooting step that have helped many customers and from our experience made this process go smoothly. 1. The first step is to make sure that you are the account holder for the card and name on the card they are using to checkout and that you have the mobile phone device that is registered with your bank. 2. You then enter the code correctly just as prompted. You should look for your code in your text messages or email account (potentially in the Spam/junk folder). If have not received your One Time Password (OTP) you should contact their bank. 3. Some banks require Bank app/website verification and you will need to log into their bank app to verify. If you cannot complete this step, please contact your bank to troubleshoot as this is not an Amazon issue. 4. Your personal information is up to date with your bank, including email address, phone number and having the latest banking app downloaded. 5. Your personal information on Your Account is up to date. In case of any issue with verification, Amazon will inform you. By adding your mobile phone number and downloading the Amazon app you can receive notifications in real time. 6. In case of issues with the verification web page display, try using a different browser or to complete the purchase via PC browser or App. 7. Delete your credit card from your account and add it again in your account. You can change your bank details or register a new card for an order in progress by following the steps described here: https://www.amazon.fr/cpe...ef_=ya_manage_payments Of course in the case that our troubleshooting did not help and you want to avoid the authentication we offer an alternative payment method. Verification may be required when you use a credit or debit card to complete an order or sign up for a new subscription. If you want to skip verification next time, you can select an alternative payment method that does not require verification, such as Direct Debit or Gift Cards. If you would like to discuss this case via telephone you can always feel free to call us or send us an email and ask for us to call. If you do so please provide us with a phone number we can call you on as well as time when it would be convenient for us to call you. If you have any other queries regarding this issue, please feel free to contact us by replying to this e-mail, we'll be happy to help you. Thank you for your patience and understanding. We look forward to seeing you again soon. Warmest regards, Ratnesh S. Amazon.fr