ORIGINAL: Papa Dolphin
Dear Customer
Thank you for contacting Amazon.co.uk.
Please accept our sincere apologies for any inconveniences this
would have caused to you.
I highly appreciate your patience and understanding in this case.
The discounts we offer for items on our website do vary from time to
time. I've checked your order #203-9985998-8279960 and found that we
now offer a greater discount on "X-Men 1-3 Box Set (6 Disc)"
than at the time you placed your order.
We are only able to adjust the price of an order in instances where
less than thirty days have passed between the date on which an order
was dispatched and the time that an item is reduced in price on our site.
I have therefore requested a refund of 4.54 GBP to your payment
card. This amount reflects the difference between the price you were
charged and the current discounted price. The refund should appear
as a credit on your next bank statement.
Completed refunds information can be viewed when you visit Your
Account once you've received a confirmation e-mail from us. Under
Where's My Stuff? click "Go" next to "Open and recently dispatched
orders" and sign in with your e-mail address and password. The refund
information will be visible at the bottom of the relevant order's
summary page.
Please accept our sincere apologies for any inconvenience or concern
this price change may have caused.
Thank you for shopping at Amazon.co.uk.
Прислали. Кто переведет и вкратце расскажет что в письме.
Они таки посчитали разницу между твоей ценой (без VATa) и нынешней (с VATом),
snark13 оказался прав.
Разницу в 4.54 паунда предлагают вернуть тебе на карту.
Но тоже, на дороге не валяются (почти 10 баксов).
Для проведения возврата тебе, возможно придется связаться со своим банком (у меня была схожая ситуевина, не с ДВД, пришлось писать заявление о возврате).
Вся инфа о компенсации будет в "Your Account" - в разделе "Where's My Stuff" - "Go" - "Open and recently dispatched orders".
Ведешь там свой мэйл и пароль и дальше увидишь.